Jeeze - I'm so frickin sick of being upsold every darn time I turn around. Three damn times today alone.I went to the doctor this morning to get some paperwork signed. He wanted me to sell me additional copies of the paperwork for $20.
A little later in the day, I took Hannah Montana Kennedy to Petsmart to get a rabies shot. They charged me for a complete check up (which was not really complete unless I wanted to pay an additional $330) and two different shots and wanted to charge me a lot more. They explained to me how lucky I was to be able to save SO MUCH money by subscribing to their wellness plan ... Sorry, but today was the first day Hannah was ever at the doctor and it will probably be a long time before she goes back. She is a very happy and healthy doggie!
Just now, Stacia called the Elements Apartments in Bellevue to find out how much two bedroom apartments are - as we are starting our search for new housing that we will need in late August. They asked her at least 20 questions before they would give her a starting range ($1700 - $3000 a month).
It would be so much easier to do business with people who were straightforward and just answered the questions that I am interested in. I don't have the time or desire to hear your sales pitch and just because I ask you a question, does not give you the right to attempt to sell me something I don't want or need.
As my friend Jeffrey Gitomer says, "People love to buy, but hate to be sold".
Your thoughts? I'd especially like to hear from those in sales, particularly if you work for Elements Too Apartments or Petsmart / Banfield Pet Hospital.
Supersize me! That's what all this crap is about.
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