Tuesday, April 5, 2011

T-Mobile with a MAJOR Fail - How Does T-Mobile Get Away with Deceptive Advertising?

While being VERY happy to be away from the cell hell called AT&T, I'm constantly being reminded that all cell phone companies have their weaknesses.  Since I switched to Bellevue-based T-Mobile, they have announced plans to sell out to AT&T - and it seems like I am back in their cell phone hell.

While this probably is not related to the sale, I got an interested text message from the folks at T-Mobile yesterday and here's what it said:  "889: Free T-Mobile MSG: You have used over 5 GB of data this month. Your data speed has been reduced for the restof your billing cycle per the terms of your plan."

Well, I have to admit, I am one of the thousands (ok - everyone) who ordered my phone without reading the entire fine print of the contract, but I would have never thought that when T-Mobile advertises Unlimited Web - it is really NOT unlimited.  This is definitely false advertising - deceptive advertising by T-Mobile at best and I (like most consumers) do NOT like to be deceived.

It appears that I am still searching for a fair and reliable cell phone company - I have NOT found that with T-Mobile.

What do you have to say for yourselves T-Mobile?  Why is "unlimited" web not really "unlimited web"?  I really want to understand this ...

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1 comment:

  1. Joe "The Connector" KennedyApril 5, 2011 at 8:10 AM

    PS - while I generally like my Android-based My Touch 4G, much better than I liked my iPhone with AT&T "service", the battery life is terrible. On more than one occasion, the alarm on my phone did not go off because the phone died overnight (after a full charge). Bottom-line is that I've learned I cannot use my phone as a reliable alarm clock ...

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